




About the Seller
My name is Hattie and I'm the founder of Stranded Stories Embroidery, which I set up in 2022. When I was an embroidery beginner, it was really hard to find designs that spoke to me- colourful, intricate and modern designs that were inspired by mythology, folklore, fantasy, art and books.
Plus, I'd also seen these really cool embroidery portrait pieces with amazing 3D effect hair- but I couldn't seem to find any kits to teach me… So, I designed them myself!
Stranded Stories has allowed me to bring my love of embroidery, multimedia art, and magical stories together.
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Shipping FAQ
Shipping costs will differ on a kit by kit basis. Generally, we ship using Royal Mail, and once shipped you will receive tracking and shipping information. We also aim to ship your purchase, if its in stock, between 2-4 business days from purchase.
Shipping times may differ during high intensity shopping periods such as Black Friday and end of year holidays.
International shipping: Our kits ship from the United Kingdom. You are responsible for any import or custom fees incurred by the shipment.
International shipping: Our kits ship from the United Kingdom. You are responsible for any import or custom fees incurred by the shipment.
Refund Policy
We want you to love your craft kits! If you're not satisfied with your purchase, you can return it within 14 days of delivery, provided the item is unused and in its original packaging.
If you’ve opened the item and you find there is an issue of any kind, please contact us within 30 days and we’ll work with you to find a solution. Unfortunately refunds cannot be issued if the kit has been used, or if any of the perishable items have been opened. For example, clay is unable to be reused once opened.
The shipping cost paid when the product was purchased is not refundable. You will be responsible for the shipping costs of returning an item.
Once your return is received, we will let you know you and update you on the status of your refund. Please keep in mind that if you receive a refund for your kit, you will also lose access to the digital lesson.
This policy complies with UK consumer rights.